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Help - Technical F.A.Q.


Q: How do I cancel my Subscription?

If you joined using CCBill: you can go directly to CCBill Customer Service to cancel.

If you have problems canceling you can email us at admin@ashleyrenee.com, however please send your cancellation notice at least 3 days prior to your re-bill date and you MUST let us know which company you joined with!


Q: I downloaded the video clips but now I can't play them, what's wrong?

The video clips in the member's area are zipped with WinZip. You must unzip the files before you can play them using Windows Media Player or Real Media.

Trying to get the videos to play directly from the website will no longer work since they are put into zip files now. Winzip, Windows Media Player and RealMedia have free versions, so you do not have to purchase any new software if you don't want to.
If you get an error trying to unzip the file, you need to re-download the zipfile and make sure it is complete.  You will get a CRC error if the zipfile is not complete.

 



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